Refund Policy

Refund Policy

FireAPI.io - API Marketplace

Last Updated:

FireAPI.io offers limited refunds under specific circumstances.

Refund Eligibility

Refunds are applicable ONLY IF:

  1. 1.API services are permanently stopped/discontinued from our side
  2. 2.Issues remain unresolved & service is unusable from our end

Refund will be applicable ONLY for unused balance/credits, after internal verification.

No Full Refund Guarantee

We DO NOT provide full refund once credits are consumed or API usage has taken place.

Refund calculation depends on:

  • •Wallet-based usage,
  • •Prepaid credit remaining,
  • •Consumption usage logs.

Deduction Charges

While issuing refund, the following are deducted:

  • •3–5% Platform + Payment Gateway Fees
  • •Any used credits/requests
  • •Any bonus, offer based credits are non-refundable

Not Eligible for Refund

No refund in cases of:

  • ✕User misuse or API over-consumption
  • ✕Downtime caused by third-party vendor/source changes
  • ✕Wrong API usage, wrong parameter input, integration errors
  • ✕Change in personal/business requirement

Refund Process

  1. 1.
    Submit a ticket at support@fireapi.io
  2. 2.Our team reviews logs & usage within 5–10 working days
  3. 3.Approved refunds are processed to source account/credit wallet